Privacy Policy

PRIVACY POLICY
Creating Success Pty Ltd trading as Elders Real Estate Shailer Park
Last updated: 23 October 2026
1. Introduction
Creating Success Pty Ltd trading as Elders Real Estate Shailer Park (“we”, “us”, “our”) is committed to protecting the privacy, confidentiality and security of personal information collected in connection with our real estate services.
We are an independently owned and operated franchise within the Elders Real Estate network.
We handle personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), to the extent applicable, and other relevant Australian legislation.
This Privacy Policy explains how we collect, hold, use, disclose, secure and manage personal information, as well as how individuals may access or correct their information or raise privacy concerns.
2. Personal Information We Collect
We may collect personal information reasonably necessary to provide our services, manage our business operations and comply with legal obligations.
Depending on your relationship with us, this information may include:
• Personal details: Name, date of birth, residential and postal address, telephone number and email address.
• Property information: Property ownership details, property addresses, sales history, property appraisals, inspection records and transaction information.
• Financial information: Bank account details, payment information, financial capacity and supporting financial documentation where required.
• Tenancy information: Rental applications, employment details, income verification, rental history, references and tenancy records.
• Identification information: Government-issued identification documents and identity verification records where legally required or reasonably necessary.
• Marketing information: Property preferences, enquiry history, inspection attendance and communication preferences.
• Business information: Company details, trust structures, beneficial ownership and authorised representatives.
• Digital information: Website usage data, IP addresses, cookies and interactions with our online services.
We only collect sensitive information where permitted or required by law, including obtaining consent where necessary.
3. How We Collect Personal Information
We may collect personal information when you:
• Contact our office by telephone, email, website or in person.
• Enquire about a property for sale or lease.
• Attend an open home, auction or property inspection.
• Request a property appraisal or market assessment.
• Enter into a sales agency or property management agreement.
• Submit a rental application or enter into a tenancy agreement.
• Make an offer to purchase a property.
• Subscribe to property alerts, newsletters or marketing communications.
• Interact with our website, social media or advertising.
Where permitted by law, we may also collect information from third parties, including property portals, publicly available records, referees, solicitors, conveyancers, financial institutions, identity verification providers and other authorised sources.
Where reasonable and practicable, we will collect personal information directly from you.
4. Purpose of Collecting Personal Information
We collect, use and disclose personal information for purposes reasonably necessary to conduct our real estate business.
These purposes include:
• Marketing and advertising properties for sale or lease.
• Arranging property inspections, open homes and auctions.
• Communicating with buyers, sellers, landlords and tenants.
• Preparing property appraisals and market assessments.
• Negotiating offers and facilitating property transactions.
• Preparing and administering agency agreements, contracts and tenancy agreements.
• Processing rental applications and managing tenancies.
• Coordinating property maintenance and inspections.
• Managing payments, accounts and business records.
• Responding to enquiries and providing customer service.
• Conducting marketing activities where permitted by law.
• Verifying identities and meeting legal and regulatory requirements.
• Improving our business systems, services and customer experience.
We will not use or disclose personal information for unrelated purposes unless authorised by the individual or permitted or required by law.
5. Marketing and Communications
We may use personal information to provide relevant real estate communications, including:
• Property listings and inspection opportunities.
• Market updates and property reports.
• Recent sales and local market information.
• Property appraisal opportunities.
• Newsletters and promotional material.
• Information about our real estate services.
Communications may be delivered by email, SMS, telephone, post or digital platforms.
We comply with applicable privacy and electronic marketing legislation, including the Spam Act 2003 (Cth) and Do Not Call Register Act 2006 (Cth).
You may opt out of receiving marketing communications at any time by using the unsubscribe facility provided or contacting our office.
Opting out of marketing does not prevent us from contacting you regarding existing transactions, tenancy matters or other necessary business communications.
6. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary to provide our services, where authorised by you, or where required or permitted by law.
These parties may include:
• Our employees, agents and authorised representatives.
• Relevant entities within the Elders Real Estate network.
• Buyers, sellers, landlords and tenants involved in relevant transactions.
• Solicitors, conveyancers, mortgage brokers and financial institutions.
• Property maintenance contractors, tradespeople and service providers.
• Real estate advertising platforms, including realestate.com.au and Domain.
• Customer relationship management and property management software providers.
• Accounting, marketing and administrative service providers.
• Identity verification and AML/CTF compliance providers.
• Government departments, regulators and law enforcement authorities.
We take reasonable steps to ensure personal information is disclosed only for appropriate purposes and handled in accordance with applicable privacy requirements.
We do not sell personal information to third parties for their independent marketing purposes.
7. Elders Real Estate Franchise Network
Elders Real Estate Shailer Park operates as an independently owned and operated franchise within the Elders Real Estate network.
Certain personal information may be shared with relevant Elders network entities where necessary for legitimate business purposes, including:
• Franchise administration and operational support.
• Information technology and systems management.
• Brand management and service delivery.
• Compliance and regulatory obligations.
• Authorised customer referrals and communications.
Any sharing of personal information will be subject to applicable privacy laws and relevant contractual arrangements.
Other Elders Real Estate offices may operate under separate ownership and maintain their own privacy policies.
8. Anti-Money Laundering and Counter-Terrorism Financing
We comply with applicable obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and associated legislation and rules.
Where required in connection with designated real estate services, we may collect and verify:
• Full legal names, dates of birth and residential addresses.
• Government-issued identification information.
• Company, trust and beneficial ownership information.
• Information about authorised representatives and powers of attorney.
• Information about the purpose and nature of transactions.
• Source of funds or source of wealth information where required.
• Other information necessary to satisfy customer due diligence obligations.
We may use authorised third-party identity verification and compliance providers to assist with these processes.
Information may be disclosed to AUSTRAC, regulators, law enforcement agencies and other authorised parties where required or permitted by law.
We retain AML/CTF records for the periods required by applicable legislation.
9. Storage and Security
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
Personal information may be stored in:
• Customer relationship management systems.
• Property management and accounting platforms.
• Electronic document management systems.
• Email and communication systems.
• Identity verification and compliance platforms.
• Secure physical records.
Security measures may include access controls, password protection, staff permissions, secure storage and appropriate administrative safeguards.
Access to personal information is restricted to authorised individuals who require it for legitimate business purposes.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless retention is required by law.
10. Overseas Storage and Disclosure
Some technology providers, software platforms and cloud-based services used by our business may store or process information outside Australia or permit access from overseas.
Where personal information is disclosed to overseas recipients, we will comply with applicable Australian privacy requirements, including taking reasonable steps to protect the information where required.
The countries involved depend on our service providers and their data-handling arrangements.
Information about relevant overseas disclosures may be requested from our office.
11. Website, Cookies and Online Services
When you visit our website, certain technical information may be collected automatically, including:
• IP address and device information.
• Browser type and operating system.
• Website pages visited.
• Referral sources and website interactions.
• Cookies and similar technologies.
This information may be used to maintain website functionality, improve user experience, analyse website performance and support advertising activities.
Our website may use third-party analytics and advertising technologies.
You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
12. Anonymity and Pseudonymity
Where practicable and permitted by law, individuals may interact with our business anonymously or using a pseudonym.
However, identification may be required when entering into contractual arrangements, conducting property transactions, processing tenancy applications or complying with legal obligations.
13. Unsolicited Personal Information
Where we receive personal information that we have not requested, we will assess whether we could lawfully have collected that information under the Australian Privacy Principles.
Where we determine that the information could not have been lawfully collected, we will destroy or de-identify it as soon as practicable, provided it is lawful and reasonable to do so.
14. Accuracy and Correction of Information
We take reasonable steps to ensure personal information we collect, use and disclose is accurate, up to date, complete and relevant for its intended purpose.
Individuals may request correction of personal information that is inaccurate, incomplete, outdated, irrelevant or misleading.
We may request appropriate verification before making changes.
15. Access to Personal Information
You may request access to personal information we hold about you by contacting our office.
We will respond within a reasonable period and in accordance with applicable privacy legislation.
In certain circumstances, access may be restricted or refused where permitted or required by law.
Where access is refused, we will provide an explanation where legally permitted.
16. Government-Related Identifiers
Where we collect government-issued identification information, we will only use or disclose government-related identifiers where permitted or required by law.
We will not adopt a government-related identifier as our own identifier unless legally permitted.
17. Consequences of Not Providing Information
You may choose not to provide certain personal information.
However, where information is reasonably necessary to provide a service or meet a legal obligation, we may be unable to proceed with a property transaction, tenancy application, agency appointment or other requested service.
Where information is legally required, we will explain the relevant requirement where appropriate.
18. Automated Processing and Artificial Intelligence
We may use automated systems and artificial intelligence-assisted technologies to support business administration, communications, marketing, data analysis and real estate services.
Where personal information is processed using these technologies, we will take reasonable steps to protect confidentiality and comply with applicable privacy requirements.
Where computer programs use personal information to make, or substantially assist in making, decisions that could reasonably be expected to significantly affect an individual’s rights or interests, we will provide the disclosures required by applicable privacy legislation.
19. Data Breaches
We take suspected privacy and information security incidents seriously.
Where a data breach is identified, we will take appropriate steps to contain, assess and investigate the incident.
Where notification is required under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with applicable legal requirements.
We will also take reasonable steps to reduce the risk of similar incidents occurring.
20. Privacy Complaints
If you believe your personal information has been handled inappropriately, you may lodge a privacy complaint with our office.
Please provide sufficient information to allow us to investigate your concerns.
We will acknowledge complaints within a reasonable timeframe, investigate the matter and provide a response outlining the outcome.
If you are dissatisfied with our response, you may be entitled to contact:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Telephone: 1300 363 992
21. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legislation, business operations, technology or information handling practices.
The current version will be made available through our website or upon request.
We encourage individuals to review this policy periodically.
22. Contact Us
For questions, requests or complaints regarding this Privacy Policy or the handling of personal information, please contact:
Creating Success Pty Ltd
Trading as Elders Real Estate Shailer Park
Address: 4/54 Bryants Road, Shailer Park QLD 4128
Telephone: (07) 3440 8500
Email: reception.shailerpark@eldersrealestate.com.au
Website: https://shailerpark.eldersrealestate.com.au
Privacy Contact: Office Principal / Authorised Privacy Representative
All privacy enquiries will be handled confidentially and in accordance with applicable legal requirements.